Track Record

Experience & Outcomes

Over 25 years of senior IT leadership across infrastructure, construction, utilities, transportation, and technology sectors — delivering measurable results.

Core Competencies

Areas of Deep Expertise

Digital Transformation

End-to-end programme leadership across cloud, platforms, communications, and operating models.

IT Governance & ITIL

Full ITIL framework design and implementation — incident, problem, change, CSI, and service reporting.

Cyber Security

NIST and GDPR-aligned security programmes. Microsoft Secure Score improvement from 10% to 90% in nine months.

AI & Automation

Practical AI workflow design and deployment across commercial, quality, and construction functions.

Budget & Vendor Management

£15M+ annual budget management. 25% supplier reduction and 20% licensing cost savings delivered.

Service Delivery Excellence

Maintained NPS in excess of 90 through CSAT-driven service management on major international programmes.

Enterprise Platforms

ServiceNow, SAP, Salesforce, Microsoft 365, SharePoint, Cherwell — deep hands-on and oversight experience.

Infrastructure & Networks

SD-WAN, MPLS replacement, Azure, AWS, and enterprise-scale infrastructure strategy.

People Leadership

Led teams of up to 105 IT professionals across 14 countries. Change management and talent development focus.

Career History

A Track Record of Delivery

Senior leadership roles across diverse sectors and scales — each one defined by measurable transformation and service excellence.

IT Director
Major International Infrastructure Programme · Middle East
2023 – Present

C-level IT leadership on one of the world's most ambitious construction and infrastructure projects. Responsible for on-site and remote IT operations, serving as the senior IT advisor to the programme leadership team.

  • Designed and implemented new Target Operating Model (TOM) for IT support function
  • Led ServiceNow configuration and go-live, including full asset management integration
  • Maintained NPS in excess of 90 through event-based CSAT surveying and continuous improvement
  • Received 3 project innovation awards for AI and automation across HSEW, commercial, and quality functions
  • Implemented AI workflows into commercial, construction, and quality teams
IT Director
Energy Services Organisation · UK
2022 – 2023

Led a major IT transformation programme, eliminating dependence on a single third-party outsourcer and bringing core IT functions in-house. Delivered rapid, measurable improvement in security posture and commercial efficiency.

  • Reduced supplier count by 25% while increasing overall IT functionality and capability
  • Cut licensing costs by 20% through structured vendor rationalisation
  • Elevated Microsoft Security Score from 10% to 90% in nine months
  • Implemented full ITIL framework with new ITSM tooling and monthly Service Excellence reporting
Technology & Systems Director
Managed Services Group · UK
2021 – 2022

Executive-level digital transformation leadership as part of the Senior Leadership Team, overseeing developers and operational IT staff. Established the organisation's security, BI, and digital engagement foundations.

  • Created and executed 'Digital First' programme including NIST framework and 14 new IT/security policies
  • Established Business Intelligence Centre of Excellence to centralise and automate reporting
  • Led successful scoping and piloting of new enterprise Salesforce implementation
  • Replaced legacy telephony with integrated omnichannel solution (webchat, phone, WhatsApp, Facebook)
Director of IT Services
Legal Technology Software Company · UK / International
2020 – 2021

IT leadership during a period of rapid growth by acquisition — scaling from 200 to 1,500 users across multiple continents, and leading the IT maturity programme that supported a successful IPO.

  • Led IT maturity workstream supporting successful IPO in 2020
  • Replaced multiple legacy telephony systems globally with unified RingCentral platform
  • Deployed Microsoft 365, SCCM, Teams, and SharePoint across international estate
  • Developed M&A integration strategy for newly acquired companies
Director of IT Services (Interim CIO)
International Transport Group · 14 Countries
2016 – 2020

Strategic leadership and operational accountability for 105 IT professionals across multiple functions spanning 14 European countries. Annual budget responsibility of £15M Opex and £3M Capex.

  • Centralised multiple country IT teams into a unified, governed operating model
  • Deployed SD-WAN (Meraki) across the estate, replacing legacy MPLS infrastructure
  • Implemented ITIL framework with new ITSM tooling, customer portal, live chat, and self-serve
  • Achieved £300k Opex cost reduction while improving service quality and scope
Head of IS Service & Operations
Regulated Utilities Organisation · UK
2014 – 2016

IT service and operations leadership in a heavily regulated infrastructure environment, with strong compliance, audit, and governance requirements aligned to sector regulation.

Head of IT & Programmes
National Rail Operator · UK (Contract)
2012 – 2014

Interim IT leadership for a national rail operator, overseeing IT operations and programme delivery in a complex, safety-critical, and high-visibility environment.

Head of IT
Property & Energy Development Group · UK
1995 – 2012

17 years of progressive IT leadership within a diversified property and energy development group — building foundational expertise across IT infrastructure, applications, and service delivery that underpins all subsequent executive roles.

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